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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2014/35026
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| Title: | Using Quality Factors and Measures to Focus on Customer Satisfaction |
| Authors: | Owens, K.
Griesel, M. |
| Issue Date: | 26-Apr-1993 |
| Citation: | Software Engineering Institute
Costa Mesa, California, USA |
| Abstract: | Defining quality factors and measures helped the teams understand their customers' needs and make better trade-off decisions. |
| URI: | http://hdl.handle.net/2014/35026 |
| Appears in Collections: | JPL TRS 1992+
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